PRIVACY POLICY

Effective Date: 21/05/2025

NERACA TRAVEL & TOURS SDN. BHD. ("we", "our", "us") respects and protects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. INFORMATION WE COLLECT

We may collect the following personal data:

- Full name, NRIC/Passport details

- Contact details (phone number, email, home address)

- Emergency contact details

- Medical information (for travel insurance purposes)

- Payment details

- Travel preferences and booking history

2. HOW WE USE YOUR INFORMATION

We use your personal data for purposes including:

- Processing bookings and travel arrangements

- Applying for visas, flights, accommodation, and insurance

- Contacting you regarding your trip

- Ensuring safety and compliance with legal requirements

- Providing customer service and dispute resolution

3. DISCLOSURE OF INFORMATION

We may share your information with trusted third parties, such as:

- Airlines, hotels, and tour operators

- Insurance companies

- Relevant government authorities (immigration, customs, embassies)

We do not sell or rent your personal data to third parties.

4. DATA SECURITY & RETENTION

We implement strict security measures to protect your data. Personal data is retained only for as long as necessary to fulfill the purposes outlined above or to comply with legal requirements.

5. YOUR RIGHTS

Under the PDPA, you have the right to:

- Access the personal data we hold about you

- Request corrections or updates to your data

- Withdraw consent for certain processing activities (may affect your booking)

6. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

NERACA TRAVEL & TOURS SDN. BHD.

LOT 3, MYDIN SELAYANG

JALAN SU 12, TAMAN SELAYANG UTAMA

68100, BATU CAVES, SELANGOR, MALAYSIA

Email: info@neracatravel.com