PORT DICKSON YACHT T&C

Terms and Conditions – For Charterer/Guests 

• Kindly contact +60144009731 to make bookings. Bookings can be made at “zero hour” depending on availability. 

• Embarkation/Disembarkation location – Please call booking hotline number 012 900 8200 for latest boarding location. 

• Kindly present Ticket, Voucher or E-voucher during registration before boarding the boat. 

• Your ticket will only be valid for the Service that has been specified upon purchase and your ticket cannot be transferred for use of any other service.

• If a Service is delayed or cancelled due to an Event Outside Our Control (ex: Bad weather or Technical problems), Platinum Charters will endeavor to re-schedule the Service to a different day at no extra cost. This decision will be at Platinum Charters sole discretion.

• Only for Non Malaysians, if you are unable to sail on a different date, we will refund 100% of the ticket price. For Malaysians, we will not refund and your ticket will be valid for 1 year. 

• All passengers must pay attention to and comply with all regulations and notices relating to the safety and security of the boat, crew, passengers and the boarding facilities. 

• Please check-in at the departure point at least 20 minutes before the schedule departure time. 

• All tickets are non-transferable, not for re-sale and will become void on any transfer for value.

• Please bring your own bathing suit and bath towels if you intend to indulge yourself in any sea activities. If you do not have a Bath Towel, it is available on board for rent at RM5 per towel. 

• Seawater Jacuzzi is only available for use during good weather only. The Captain of Dickson Dragon will decide on whether it is safe for use or not. 

• Free flow of Orange Juice and Filtered Water and Banana Cake. Mineral Water, Canned Drinks, Beer and Malaysian Satay are sold on board. If guests bring their own alcoholic beverages, corkage applies. 

• Neraca Travel may postpone, cancel, interrupt or stop the cruise due to adverse weather mechanical defects, dangerous situations or any other causes beyond their reasonable control. If that occurs, Neraca Travel will endeavor to re-schedule the services to a different day at no extra cost. For Malaysian Citizens and foreigners residing in Malaysia, we do not refund as your ticket will be valid for 1 year. This decision will be at Neraca Travel sole discretion. For foreigners who are unable to reschedule to a different date, we will refund 100% of the ticket price but you will need to submit a picture of your flight ticket departing out from Malaysia. 

• If you wish to reschedule your cruise date, we require a minimum of 24hrs notice before the original sailing date. Failure to comply with this condition will result in forfeit of total charges. Rescheduling will incur additional handling charges of RM30.00 per ticket. 

• All Refunds will be reimbursed within 7 - 14 working days from cancellation date.